Frequently Asked Questions
Need help with something? Check out our most frequently asked questions.
General FAQs
How do I book a tour with EgyptLens?
You can book directly on our website: choose a tour, select your date and number of travellers and complete the booking form. You can also contact us by phone or email and we will help you.
Can I customize a tour or itinerary?
Yes. Tell us your interests, dates and budget and we will help you adjust an existing tour or build a private itinerary.
What if I need to cancel or reschedule my trip?
Cancellation and rescheduling terms depend on the tour and are shown before you confirm your booking. Contact us as early as possible if your plans change and we will help you find the best option.
Is it safe to travel with EgyptLens?
Your safety is a priority. We work with experienced local guides and drivers, and we recommend following your guide’s instructions at all sites and activities.
Do you offer support during the trip?
Yes. You will receive our contact details with your booking confirmation so you can reach us if you need help during your trip.
Are flights included in the trip packages?
International flights are not included unless stated in the tour description. Please check the inclusions listed on each tour page.
Booking & Cancellation FAQs
How do I modify my booking?
Contact us with your booking reference and the changes you need, such as dates or number of travellers, and we will confirm what is possible.
Can I cancel my trip after booking?
Cancellation conditions are shown on each tour page and in your booking confirmation. Contact us with your booking reference and we will explain your options.
Can I transfer my booking to someone else?
Please contact us and we will let you know whether the booking can be transferred to another traveller.
What if the trip is canceled by EgyptLens?
If we need to cancel a tour, we will contact you as soon as possible to offer a suitable alternative or a refund according to the booking terms.
Are last-minute bookings allowed?
Last-minute bookings may be possible depending on availability. Contact us and we will check for you.
Can I add extras after booking?
In many cases extras can be added after booking. Contact us with your booking reference.